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Products » BT2 CRM » Feature List

Invoicing Customer Relationship Management Accounting All-in-One
Enterprise Suites
Franchise Suites Software for Accountants
SMARTEDGE BT2 CRMOnly R 225.00/company/month

SMARTEDGE BT2 includes the features listed below. If you want to compare the features of this edition with other editions, click here.

Organisational Management

Organisation

Employees
Sales Commissions and Bonuses
Independant companies (not-consolidated accounts)
Time Sheets and Employee Time Tracking

Office Productivity

Shared Calendar
Tasks, Appointments and Events
Activity Notes and Attachments
Automatic Task and Appointment Invoicing
Recurring Tasks and Events
Document and Voice Log Library
Document Management
Customers, Suppliers and Contacts Integrated With Skype Chatting and VOIP Calls
Alerts and Reminders

Sales

Customers and Leads

Activities and Notes
Address Labels
Age Analysis (multiple aging options)
Banking Information
Campaign Source
Classification (Lead or Customer)
Communication Preferences (e-mail/print documents)
Communication Tracking (e-mails/documents sent)
Credit Limit Control
Customer Blocking
Customer Categories
Customer Groups
Customer Payments and Refunds
Discount Handling
Document Tracking
Foreign Currency
Mass Statements (e-mail and date customisable)
Multiple Addresses
Multiple Contacts
Parent Company w/grouped statements
Price Differentiation
Customer Specific Product Catalogs
Customer Specific Price Catalogs
Sales Statistics by Customer, Customisable Data Presentation
Standard Sales Representative (owner)
Standard Payment, Delivery and Transportation Terms
Statements with Age Analysis

Sales Opportunity Automation

Opportunities
Opportunity Activities and Notes
Opportunity Value Estimation
Sales Pipeline Tracking
Automatic Conversion of Opportunity to Invoice

Order Fullfilment and Invoicing

Cash Invoices
Commercial/Export Invoices
Credit Notes
Customer Refunds
Delivery Slips
Electronic Documents in PDF
Foreign Currency Invoices
Invoices (Tax and Non-Tax)
Joint Capture Window For All Sales Documents
Order and Quote Activities and Notes
Order Confirmations
Payments With Automatic Invoice Matching
Proforma Invoices
Quotes
Quote to Sales Order
Sales Orders
Sales Returns

Contract Management

Contracts for Progressive Invoicing (Sales Contracts)
Contracts for Recurring Invoicing (Subscription Contracts)
Contract Activity Tracking
Document Attachments
Initial Pro-Rata Invoicing
Multiple Invoice Cycles (Job Schedules)
Once-Off (Ad-Hoc) Contract Invoicing
Scheduled Recurring Contract Invoicing

Campaigns and Marketing

Campaigns
Campaign Analysis
Campaigns Linked to Mass Communication (mass e-mailing)
Customised Datasets (sub-set of customers, suppliers or contacts)
Customer and Contact Dataset Export for Local Mail Merge
E-mail Templates (HTML/Plain Text)
E-mail Tracking
Mass Communication by E-mail
Stand-Alone E-mail Address Lists for Mass E-mailing

Commission and Bonus

Personal Commissions
Commission By Invoice or By Item
Commission Calculated From Sales, Gross Profit or Units Sold
Commission Payable on Invoice or Payment
Personal Bonuses
Bonus Calculated From Sales, Gross Profit or Units Sold
Bonus Earnings Carried Forward to new Bonus Period
Bonus Earnings Expiry

Customer Service and Support

Call Center with Trouble Tickets
Knowledgebase
Service Cases
Automatic Service Case Invoicing
Service Case Activity Tracking
Service Case Employee Assignment

Contacts

Contact Activities and Events
Contact Details
Contact Notes
E-mailing of Documents to Contact
Integrated with Skype
Linked to Customer or Supplier
Skype (internet telephony) your contacts directly from SMARTEDGE

Items

Barcodes and alterntive item codes
Default Sales and Credit Accounts
Discount Matrix
Foreign Currency Prices
Images Upload
Item Brands
Item Groups
Item Categories
Minimum Sales Price Control
Multiple Sales Prices
Produce PDF Datasheets Using Images and Item Characteristics
Prompt for Cost Price on Invoices
Sales Statistics by Items, Customisable Data Presentation
Standard Cost Price (last cost price)
Service Item (and non-stock product)
Variable Decimal Scale for both quantity and price

Company Implementation

Company Preferences for Customised Set Up
Company Letterhead for Merging with Business Documents
PDF Documents (invoices, quotes, purchase orders etc.)
Company Logo
User Roles
Five-Tier Security Protection
Presentation Preferences
Import Customers, Suppliers and Products
Export Reports To Desktop Applications
Datasets (highly customisable sub-sets of customer, suppliers, contacts or items)
Software Upgrades and Maintenance
Automatic Daily Backups
24 hour, 7 days a week monitoring

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Data Management

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